LAW ON INFORMATION SOCIETY SERVICES (LSSI)

ARVICACAO S.L. responsible for the website, hereinafter RESPONSIBLE, makes this document available to users, with which it intends to comply with the obligations set out in Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), BOE No. 166, as well as informing all users of the website regarding the conditions of use.

Any person accessing this website assumes the role of user, committing themselves to the observance and strict compliance with the provisions herein, as well as any other legal provision that may be applicable.
ARVICACAO S.L. se reserves the right to modify any type of information that may appear on the website, without there being any obligation to give prior notice or inform users of said obligations, with publication on the website being understood to be sufficient. ARVICACAO S.L.

1. IDENTIFICATION DATA

Domain name:https://arvicacao.com/
Comercial Name: ARVICACAO
Company name: ARVICACAO S.L.
NIF: ESB27851922
Registered office: Cl Triunfo Nº2, 2º Vigo 36202, Pontevedra, España
Phone: +34 630 933 117
e-mail: info@arvicacao.com

2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics, are the property of the RESPONSIBLE PARTY or, if applicable, has a licence or express authorisation from the authors. All the contents of the website are duly protected by intellectual and industrial property regulations, as well as being registered in the corresponding public registers

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialisation, requires in any case the prior written authorisation by
part of the RESPONSIBLE. Any unauthorised use is considered a serious breach of the author’s intellectual or industrial property rights.

The designs, logos, text and/or graphics that do not belong to the RESPONSIBLE and that may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. The RESPONSIBLE PARTY expressly authorises third parties to redirect directly to the specific contents of the website, and in any case to redirect to the main website of .

The RESPONSIBLE recognises the corresponding intellectual and industrial property rights in favour of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility whatsoever over them, nor any endorsement, sponsorship or recommendation by the same.

To make any comments regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so by sending an e-mail to info@arvicacaco.com.

3. EXEMPTION FROM LIABILITY

The RESPONSIBLE party disclaims any liability for the information published on its website provided that this information has been manipulated or introduced by a third party external to the same.

Use of Cookies

This website may use technical cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the correct functioning and visualisation of the site. The cookies used are, in any case, of a temporary nature, with the sole purpose of making browsing more efficient, and disappear at the end of the user’s session. Under no circumstances do these cookies themselves provide personal data and they will not be used to collect such data.

Through the use of cookies it is also possible that the server where the website is located recognises the browser used by the user in order to make browsing easier, allowing,
for example, access by users who have previously registered to areas, services, promotions or competitions reserved exclusively for them without having to register on each visit.

They can also be used to measure the audience, traffic parameters, control the progress and number of entries, etc., being in these cases technically dispensable cookies but beneficial for the user. This website will not install dispensable cookies without the user’s prior consent.

The user has the possibility of configuring their browser to be alerted of the reception of cookies and to prevent their installation on their equipment. Please refer to your browser instructions for more information.

Linking policy

From the website, you may be redirected to content on third party websites. Since the RESPONSIBLE cannot always control the contents posted by third parties on their respective websites, the RESPONSIBLE does not assume any liability for such contents. In any case, it will immediately remove any content that could contravene national or international legislation, morality or public order, immediately removing the redirection to said website and informing the competent authorities of the content in question.

The RESPONSIBLE is not responsible for the information and content stored, including but not limited to, in forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independently on the website of the RESPONSIBLE However, and in compliance with the provisions of articles 11 and 16 of the LSSICE, it makes itself available to all users, authorities and security forces, actively collaborating in the removal or, where appropriate, blocking of all content that may affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

This website has been reviewed and tested to ensure that it functions correctly. In principle, correct functioning can be guaranteed 365 days a year, 24 hours a day. However, the RESPONSIBLE PARTY does not rule out the possibility that there may be certain programming errors, or that there may be force majeure, natural disasters, strikes or similar circumstances that make access to the website impossible.

IP Addresses

The website servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file which allows the subsequent processing of the data in order to obtain purely statistical measurements that make it possible to know the number of page impressions, the number of visits made to the web servers, the order of visits, the access point, etc.

4. SHIPPING AND RETURN POLICIES

For the resolution of all disputes or questions related to this website or the activities carried out therein, Spanish legislation shall apply, to which the parties expressly submit themselves, and the Courts and Tribunals closest to VIGO shall be competent for the resolution of all disputes arising from or related to its use.

SHIPMENTS

Your purchases will be shipped to the delivery address you entered when you created your account, so it is important that you take care when filling in these details. We ship to all destinations in mainland Spain. We do not deliver to PO boxes.

How long will it take for my order to arrive?

The transport is carried out by a transport company, which will do the door to door service within 48/ 72h from our confirmation of shipment.. Once the order leaves our warehouse, you will receive an email notifying you that the order has been accepted and shipped.

Please note that local community holidays may affect the delivery of orders.

You will be able to track the status of your orders through “My orders” in the “My account” area of our website.

How will I receive my order?

When your order is delivered, you should check that everything is in accordance with your order. If there is any discrepancy or problem with the order, please indicate it on the delivery note of the carrier, and you will have to contact us.

RETURNS

How do I return my order?

You have 7 days from receipt to return your order as long as it is not a fresh or perishable product. We will not accept returns of products that do not come in their original packaging or with the seal broken, unless they are defective products.

When you receive an order, you will find enclosed a form to fill out in case you want to make a return and put it in the return order. The costs are at your own expense and the delivery address is:

ARVICACAO S.L.

Cl Triunfo Nº2, 2º Vigo 36202, Pontevedra, España

NIF ESB27851922 and with a customer service telephone number +34 630 933 117.

We will check the returned products to confirm that they arrive in good condition before proceeding to reimburse the amounts, being the shipping costs non-refundable. If you have sent your order to someone else and they want to make a return, we will refund the amount in the same payment method and account from which it was made. We will proceed with the return within 30 calendar days of receipt of the return order.

No returns or exchanges are allowed on items purchased online in our physical shops.

What can I do if I receive a wrong or faulty order?

In this case, please contact us within 24 hours of receiving your order by e-mail, indicating the error or defect along with your personal details. We will proceed with the return or replacement (if applicable) as soon as possible within 30 days after you receive our confirmation email.

The amounts that have been paid for those products that are returned because of a defect or fault, when it really exists, will be fully refunded in the same way in which the payment was made, including the delivery costs that you have previously paid and the costs derived from the return shipment. If the error is due to the transport, or the packaging does not arrive in good condition, you must state this on the delivery note that the carrier will make you sign.

5. APPLICABLE LAW AND JURISDICTION

For the resolution of all disputes or questions related to this website or the activities carried out therein, Spanish legislation shall apply, to which the parties expressly submit themselves, and the Courts and Tribunals closest to VIGO shall be competent for the resolution of all disputes arising from or related to its use.